Acquisition advances comprehensive AI-powered platform for omnichannel management, orchestration, and digital delivery of regulated customer communications TORONTO & IVRY-SUR-SEINE, France--(BUSINESS ...

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.

Alchemer, a leader in technology for feedback and customer experience and intelligence, today announced the promotion of Ryan Tamminga to Chief Customer Officer (CCO), reinforcing the company’s ...

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself.

Customer feedback — how it’s collected and addressed — has an outsized impact on a company’s bottom line and how customers ...

How do you scale marketing with a small team? Let AI do the heavy lifting. The deregulated energy market is confusing.

A new operating layer for cross-channel marketing that unifies brand intelligence, AI agents, and enterprise IT systems PALO ALTO, Calif. — March 4 — Typeface today announced the launch of its ...

Jones emphasizes AI-first strategy focused on fueling customers' brand discoverability and digital accessibility amidst a critical growth phase for the company.COPENHAGEN, Denmark, March 3, 2026 ...

Milestones include innovation in Voice channel, global expansion into Europe and APAC, and large enterprise account wins across industries TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native customer ...

Microsoft’s AI chief makes a sweeping claim. Layoffs suggest change is real — but adoption tells a more complicated story.

Ethics must become an operational muscle. Structured internal debates — using real, scenario-based marketing tactics — help organizations define their ethical boundaries before regulators or public ...