CaixaBank’s artificial intelligence (AI)-based virtual assistant has answered more questions for more customers than any other support channel, after four million people used the service. The Spanish ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. The pandemic didn't just make offices virtual. It has also made office ...

In the unfolding era of advanced technology, the concept of robots assisting in elderly care is no longer science fiction but a reality. With a 95% success rate, robotic assistants have emerged as an ...

The landscape of the legal industry is changing rapidly. Like most industries in the digital age, the legal profession seeks new and innovative ways to streamline operations and provide the best ...

It has been a year full of the unexpected for families who have had to quickly adjust to masks, quarantines and virtual and hybrid learning, all thanks to the coronavirus pandemic. For Eliza Engel and ...

The future, as seen in the popular culture of half a century or more ago, was usually depicted as quite rosy. Technology would have rendered every possible convenience at our fingertips, and we’d all ...

Virtual assistants are a lagniappe technology. Almost nobody actually needs them, but when they work properly they bring a little something extra to your life. Even though they’re heavily flawed and a ...