The Boston Division of the FBI is warning consumers of a recent rise in sophisticated tech support scams that have drained victims’ bank accounts. The Bureau says people can avoid this scam if they ...

While fuming on hold, Art decide to use the time to file his grievance with the Gripe Line. “I’m nearly two hours into a customer service call to Adobe and I’m angry,” he vented. “Two years ago I ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

When it comes to consumer scams, rip-off ploys have their seasons – and both the Federal Trade Commission (FTC) and the Identity Theft Resource Center (ITRC) say that the U.S. could be entering a high ...

Cutting corners: Amazon and Microsoft have collaborated with India's Central Bureau of Investigation (CBI) to bust fake tech support centers that affected over 2,000 of their customers, mainly in the ...

Not every Windows tech support scam starts in India, not every scammer speaks in heavily-accented English, a security company said today. In a new trend, scams have gone home-grown, said Malwarebytes ...

A recent study from the CMO Council’s Customer Experience Board in partnership with iYogi puts metrics behind what we surmised at the Gripe Line some time ago: Computer users are fed up with the pain ...