Customer experience monitoring and measurement firm Qualtrics International Inc. today introduced new artificial intelligence-driven capabilities intended to help companies translate customer ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Customer expectations today evolve at lightning speed, and businesses face the pressing challenge of not just hearing their customers, but acting on their feedback instantly. By integrating real-time ...

Walmart Data Ventures — the business unit within Walmart that leverages the retailer’s vast data resources to offer insights to its product suppliers — is launching a new service that will allow ...

Chase for Business, a leading financial services provider for small businesses, has announced the expansion of Customer Insights, an interactive business intelligence platform that uses the power of ...

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer experience gap?

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Following a successful launch to Chase Payment Solutions clients, the ...

If you’re looking to become a commercial marketer, check out our technology report which outlines the 40+ tools to invest in - all in an effort to enhance your insights and analytical skills.

The automotive sector currently undergoes its most important technological transformation which has ever occurred. The combination of artificial intelligence wi ...