J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

While artificial intelligence and automated systems are becoming increasingly sophisticated across industries, in luxury automotive, the human element remains irreplaceable. I recently witnessed a ...

Between 2019 and 2021, incoming phone calls to Service Departments steadily increased by 16.3% — from an average of 9,904 calls per month to 11,534 calls. As inventory shortages plague the automotive ...

Stay-at-home orders were enacted across the United States through much of 2020 and consequently many vehicle owners drove fewer miles, which extended the interval between service visits. However, ...

The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain and significant staffing ...

• Skoda, Nissan and Suzuki top the table in the automotive sector. • Institute of Customer Service urges brands to invest in their service offering, as top 10 organisations for customer service show ...

We have all heard about situations when road trip travelers who experience engine failures would have gotten stuck after calling the for help line; they would go on and on waiting in a long queue or ...